Here to help.
A question about your saves, account, or subscription? Start here.
How do I save something?
Open a reel, Short, web page, or photo and use Share to choose Somely. If it is not listed, check More in the share sheet. You can also paste a link or add a photo inside Somely.
How do I manage or cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions → Somely. Apple manages billing. Deleting the app or your Somely account does not cancel a subscription.
I paid, but my subscription is missing.
Use Restore purchases in Somely with the Apple Account used for the purchase, then sign in to your Somely account. If access is still missing, contact us with the error message and app version. Never send your password or payment card details.
Can I turn AI off?
Yes. Open Settings → AI & privacy. Turning AI off stops new processing. A request already sent may finish, and existing results remain until you delete them or your account.
How do I delete my account?
Open Settings → Delete account. Once accepted, access and reminders are disabled immediately. Server cleanup begins after 15 minutes and retries if needed. Check Deletion status on that device for completion. Cancel any Apple subscription separately.
How do I change reminders?
Change your reminder schedule in Somely Settings. You can also disable notification permission in iPhone Settings → Notifications → Somely.
What should I send with a support request?
Include what you were trying to do, what happened, your app version, and your iPhone/iOS version. Remove personal content from screenshots. Do not send passwords, authentication codes, payment card details, or sensitive saves.
How do I request a refund?
App Store refunds are handled by Apple. Visit reportaproblem.apple.com to request one.